Shawn Storer is the chief of people and culture for Dickey’s Barbecue Restaurants Inc., and Dickey’s Barbecue Pit. In this role, he oversees all aspects of leadership and management training, employee development, human resources, payroll, benefits and recruiting for the home office and for all company owned and operated stores. Additionally, he creates and inspires a shared cultural vision across the system of more than 560 franchise and company owned stores, turning meaningful strategies into intentional actions.
Storer holds a doctorate of musical arts in conducting orchestra, opera, and musical theatre, having performed on some of the world’s greatest stages, including Carnegie Hall in New York, Symphony Hall in Boston, the Meyerson in Dallas, the Meyerhoff in Baltimore, and the Kennedy Center in Washington, D.C. He has led training and curriculum development for sales and customer service teams of more than 1,200 representatives — via voice, chat, and email — for contact centers in the U.S., Philippines and India, and has overseen all aspects of operations for contact centers in the U.S. and Mexico. Storer has created and developed employee programs, high-potential curricula, mentoring game plans, leadership and management institutes, and is now wearing the HR/Payroll/Benefits hat while still creating and selling his original paintings, sketches, and pottery. He does not know what he wants to be when he grows up — and prefers it that way.
How do you turn a great idea into a successful culture? How do you take the steps to make sure the idea is actionable and understood? How can you ensure it is adopted by the right people at the right time? Perhaps most important, how do you translate the vision of a great idea to…
In Ask the Experts, speakers are invited back on stage to interact with the audience in a dynamic question and answer session. Attendees are encouraged to engage with the speakers on people management topics, generate questions and share ideas.